MGMT 2205 Service Sector Management

This course focuses on supervision in the service sector with special emphasis on team building quality management and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision career development problem solving stress management and conflict resolution. Topics include: principles of service industry supervision team building customer service operations TQM in a service environment business software applications communication in the service sector introduction to information systems selling principles and sales management retail management and legal issues in the service sector.